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Showing posts from October, 2018

Patient- and Family-Centered Care

At the Grandview/Southview Leadership Meeting last week, I shared a devotional thought reflecting on my recent experience visiting my parents in Oregon, and helping them with their needs as they navigate some very serious health issues. My dad suffered a broken hip after a fall and has very limited mobility. My mom is working to take care of him, all while going through the process of moving out of their home and into an assisted living center. Several times a week they have had home health providers come by the house – nurses, aides, therapists, etc. It was inspiring to me to see the interaction these professionals had with my parents. One aide in particular went above and beyond to build relationships, to listen and to talk, and to provide care. After she had finished helping dad to get going in the morning, she asked if there was anything else needed. Mom said no, that we could take it from there. The aide then said, “Well, let me just clean up a bit then.” She then went in an...

Star Wars, Disney, and Recognizing Your People

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This year Disney has been creating a new attraction at their parks – Star Wars : Galaxy’s Edge is scheduled to open next year at their Orlando and Anaheim locations. One of the long-standing traditions at Disney is to invite cast members to sign their names on the last piece of steel that will go on the top of the attraction. For the Star Wars attraction, this “topping-out ceremony” took place in July. A blog from Disney Institute explains the importance of this: “When Star Wars : Galaxy’s Edge opens in 2019, thousands of Cast Members will look skyward and know they are part of this immersive, intergalactic world – literally. “At Disney, we’ve learned genuine care is everyone’s responsibility, and it occurs every day. As in this case, it can sometimes be as simple as signing your name! But, what this seemingly simple act communicates is something far more impactful. By inviting our Cast to be a part of this extremely exciting new endeavor, leaders demonstrated how truly i...