Patient- and Family-Centered Care
At the Grandview/Southview Leadership Meeting last week, I shared a devotional thought reflecting on my recent experience visiting my parents in Oregon, and helping them with their needs as they navigate some very serious health issues. My dad suffered a broken hip after a fall and has very limited mobility. My mom is working to take care of him, all while going through the process of moving out of their home and into an assisted living center. Several times a week they have had home health providers come by the house – nurses, aides, therapists, etc. It was inspiring to me to see the interaction these professionals had with my parents. One aide in particular went above and beyond to build relationships, to listen and to talk, and to provide care. After she had finished helping dad to get going in the morning, she asked if there was anything else needed. Mom said no, that we could take it from there. The aide then said, “Well, let me just clean up a bit then.” She then went in an...