Engagement

Over the past couple of weeks I’ve been meeting with leaders to have conversations about employee engagement. The conversations begin by looking at engagement scores produced from employee surveys, but the truth is there is much more to the issue than scores. The scores are simply a snapshot of a moment in time. The scores give us an opportunity to talk about what our team members are experiencing working for Kettering Health Network.

On the surveys there are four questions that drive engagement scores. Those questions are:

• This organization inspires me to perform my best.
• I am willing to put in a great deal of effort to help this organization succeed.
• I would recommend this organization to my friends as a great place to work.
• I am likely to be working for this organization three years from now.

On the Great Place to Work organization’s website, it says this: “In our 30 years of research, we have found that people experience a great workplace when they consistently:

• Trust the people they work for
• Have Pride in what they do; and
• Experience Camaraderie with their colleagues.”

When all three of these are in present in the work experience, employees are likely to answer Agree or Strongly Agree to the four questions listed above from the survey. They are likely to be engaged in their work, giving their best each day, expressing ownership in the work of the department, and encouraging friends and family to work here, as well.

Called to Care Action

In your conversations with employees, help them to connect their daily tasks with the larger mission of the organization.